Annual Golf Insurance Policies
Underwritten by Certain Underwriters at Lloyd's
Important Information
To give total peace of mind of the quality and integrity of our golf insurance policies, Golfplan Insurance, Europe's largest specialist golf insurance provider, established in 1984, is the only UK PGA endorsed golf insurance policy available, and currently provides cover for over £40 million of equipment used for golf.
It is always the intention of Golfplan Insurance to provide a first class standard of service, to this end and for the protection of our clients, the following procedures are in place:
- Both the Society of Lloyd's and Underwriters at Lloyd's are Authorised and Regulated by the Financial Services Authority
- Golfplan Insurance is Authorised and Regulated by the Financial Services Authority
- Data Protection. Golfplan Insurance is registered under the Data Protection Act. The data supplied by you will only be used for the purposes of processing your insurance policy including underwriting, administration and handling of any claim, which may arise. The data supplied will not be passed to any other parties other than those which are mentioned in the Data Protection section of the Golfplan Annual Golf Insurance policy documentation. Please refer to this for full details
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Complaints Procedure. If, as a policy holder, we should fail you in any way that gives you cause for complaint our annual golf insurance policy documentation contains the full procedure we have put in place for you. There are 3-steps to follow:
- In the first instance you should contact the Manager, Golfplan Insurance, Prospect House, Sheene Road, Bristol BS3 4EG.
- Should the matter not be resolved to your satisfaction you should write to The Complaints Department, Lloyd's, One Lime Street, EC3M 7HA Tel: 020 7327 5693, Fax: 020 7327 5225 or email complaints@lloyds.com. Please state that you are insured through Golfplan Insurance together with your policy number.
- Finally, if the matter still remains unresolved, once all the above have been contacted, you can then approach the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Tel: 0845 0801800, Fax: 0207 9641001. The Financial Ombudsman Service is an independent body that arbitrates on complaints about general insurance products. It will only consider complaints after Golfplan Insurance have provided you with written confirmation that our internal complaints procedure has been exhausted. Referral to the Financial Ombudsman Service will not affect your right to take legal action against us.
