Testimonials
The acid test of any insurance company is how well claims are handled. At Golfplan we take customer service very seriously. Below are samples of our customers' unsolicited testimonials. We make no apologies for listing so many; they represent just a small selection! Currently 93% of our clients rate Golfplan's overall performance as excellent, 6.5% as good and 0.5% as average. Thank you to everyone who has taken the time to let us know how much you appreciate the value of your Golfplan policy and the customer care you receive.
What Our Customers Say
I left Golfplan last year, after many years of cover with you, to join American Golf as they were cheaper. About 2 months later my clubs were stolen from within my locker at my golf club. The claim process went via a 3rd party assessor and my clubs, worth over £2000 to replace, were valued second hand at £500! I hope not to have my clubs stolen again but this was a valuable lesson to check out in advance why American Golf cover was cheaper than yours!" D.A. Kent
Your service is 5-star! I found dealing with the claims manager a delight; professional, understanding, courteous. Highly recommended! Many thanks.
S.B. Rotherham 30.04.08
This is my second claim for a hole-in-one and both times it has been settled with remarkable speed. Thank you.
D.S. Bewdley 24.04.08
I am usually very cynical about insurance companies and their claims paying - you were great!
D.D. Westerham 10.04.08
Excellent, I have told all my friends at the Princes Risborough Golf Club.
M.H. High Wycombe 09.04.08
I was so surprised that my equipment claim from first call to settlement took 1 week and that included the Easter weekend. I have already told the pro at my club, who first gave me your leaflet, that he can be very confident in your company.
J.N. Sevenoaks 09.04.08
I was very impressed with the professional and speedy way you handled my claim. Many thanks.
P.R. Middlesex 07.04.08
Absolutely fantastic service. Thank you. I have been recommending Golfplan to all my golfing friends.
R.E. Fulham 07.04.08
The service given was excellent.
D.D. Surrey 07.04.08
Considering the claim was made in the Christmas period your service was excellent.
J.B. Middlesex 20.03.08
I was very impressed and have recommended you to my friends.
C.B. Portsmouth 12.03.08
Excellent fast settlement.
B.H. 11.03.08
Very impressed with the whole company. Thank you.
J.T. Leeds 10.03.08
Excellent all round service. This is the second time I have had to claim. Always a professional, fast service. Thank you.
D.G. London 07.03.08
I was very impressed with Golfplan. I thought club theft would never happen to me and I was very shocked when it did. With my club pro and Golfplan it was straight forward and painless.
A.C. North Somerset 06.03.08
Brilliant service.
J.W. Gloucestshire 15.02.08
Fast, efficient and very
pleasantly handled. Thank you.
A.A. Fife 13.02.08
The claim advisor was very
helpful, very professional and nothing was too much trouble!
Excellent customer service. Thank you.
E.W. Lancashire 11.02.08
The information required
was clear and the settlement quick and professional. Many
thanks.
M.B. London 16.01.08
Very helpful at a difficult
time. Thank you.
P.F. Merseyside 09.01.08
My golf equipment claim took
place just before and after the Christmas period. I was
very pleased with the response.
J.A. Staffordshire 11.02.08
Excellent service all round.
G.F. Richmond 14.01.08
Very quick and efficient
service.
D.R. Nottinghamshire 11.01.08
Amazed at how understanding
and responsive Golfplan is. Superb Insurance service
D.W. Middlesex 02.01.08
More than impressed. Thank
you and Merry Christmas.
N.S. Liverpool 21.12.07
Excellent throughout. Many thanks
K.S. Derbyshire 14.12.07
Excellent all round
M.E. London 10.12.07
An excellent service and why it’s worth
paying a wee bit more for your policy as opposed to cheaper
competitors on the market. Thanks again.
A.M. Aberdeen 10.12.07
Positively handled claim. Thank you.
R.L. Tyne & Weir 10.12.07
Very considerate response considering the
trauma of having one’s possessions stolen. Full of
praise for alacrity and help in making the claim.
A.G. Cheltenham 10.12.07
Yours service is the best it can be. Thanks
for everything.
A.G. Bristol 10.12.07
Very good service. Thanks
I.M. Solihull 05.12.07
I would never hesitate to recommend Golfplan
to friends. If only the NHS was so efficient as you!
J.C. Stockport 05.12.07
Very seldom in today’s society you get
customer service of such a high standard
M.C. Lancashire 05.12.07
Overall the service received was excellent.
J.L. Liverpool 05.12.07
Your service was very good all round.
J.O. Manchester 11.12.07
Very impressed by the level of service. Thank
you.
K.B. Cardiff 11.12.07
Very Happy, no complaints at all. Thank you.
A.D. Liverpool 11.12.07
Very pleased with the service.
P.R. West Midlands 11.12.07
I thought the service I was given was great
and the woman who dealt with my claim was excellent. Thank
you for your help.
R.F. Lancashire 12.12.07
Hassle-free, simplistic settlement covered in rapid time.
Best dealings I have had with an insurance company.
D.M. Hampshire 12.12.07
Thank you, I am very impressed with the service
provided.
C.B. Farnham 12.12.07
Most helpful, thank you very much.
A.R. Stowmarket 09.12.07
This was the first time I have ever had to
claim any form of insurance whatsoever and I was very impressed
with the manner my claim was dealt with. Excellent.
T.M. County Down 08.12.07
I was very impressed with
the service provided and all the claims department staff.
I will certainly recommend Golfplan to friends.
G.G. Richmond 08.12.07
Could not fault the service, please convey
this to all concerned. Have already recommended your product
to others.
E.B. Staffordshire 08.12.07
My claim was dealt with in just a few days.
Brilliant.
P.D. Richmond 07.12.07
Fantastic service. I didn’t
even realise I was still covered so Golfplan could easily
have avoided settling my claim. Very impressive and will
guarantee my loyalty.
R.C. Bedford 22.10.07
Very good service and fast settlement. I have
sung your praises around the golf club
D.L. Chorley 22.10.07
A first class service.
W.J. Chester 19.20.07
The whole process was simple to follow and
excellently processed.
W.S. Colchester 16.10.07
Many thanks for the super service.
I.B. Reading 01.10.07
You did exceptionally well.
A.J. Woodward 16.10.07
I have rarely received such excellent service.
R.G. Sutton Coldfield 16.10 07
We were amazed at your excellence! Well done.
S.A. Maidenhead 16.10.07
My payment requests were dealt with very swiftly
and efficiently; the second request was dealt with in 3
days. I telephoned that day to express my gratitude. Thank
you again.
D.W. Southport 15.10.07
Overdue performance superb
R.B. Skegness 15.10.07
I was very impressed by the help I was given
when I made my original ‘phone call and from then
on everything was very easy and straight forward. Many thanks.
P.B. Harrogate 15.10.07
I cannot fault the service that you have provided.
R.H. Fleet 11.10.07
I was delighted with the efficient service
as dealing with my car insurers was a nightmare and took
up hours of my time. There was no need to even think about
my Golfplan claim as it was settled so quickly.
J.B. Manchester 11.10.07
Unfortunately, I don’t think I will
be making another hole-in-one claim, but I am glad that
I am insured with you.
A.G. Loughborough 12.10.07
Helpful, suggestive and prompt service. Thank
you.
A.S. Paisley 13.09.07
Our first claim and was very pleased with
the service 10/10. Thanks.
R.M. Ferndown 04.09.07
I will highly recommend Golfplan to my friends
at the golf club
L.T. Wigan 04.09.07
This is the first claim I have made and was
very surprised by the turn around time. Most insurance claims
by other companies are dragged out. Very impressed. Thank
you.
J.K. Dartford 10.09.07
I have ensured that the excellent service
I had from Golfplan has been cascaded to as many members
of our golf club as possible.
J.H. Blackpool 10.09.07
The service was great and I have recommended
you to other clients of Bush Hill Park Golf Club and to
other friends.
D.C. Enfield 10.09.07
Excellent communication. Very helpful throughout.
C.D. Northwich 10.09.07
Completely first class service from start
to finish. I cannot express my thanks enough.
M.S. Yeovil 10.09.07
With any insurance policy you never know how
good it is until you have a claim. Golfplan proved to be
excellent. Thank you.
C.D. Sunderland 29.08.07
Many thanks for helping with my 2nd hole-in-one
this year. I thoroughly recommend Golfplan to my friends.
M.S. Epsom 15.08.07
All staff extremely helpful and courteous.
Q.C. Oldham 13.08.07
All 1st class. Thank you.
E.C. St Austell 13.08.07
First class service, will rejoin without hesitation.
J.W. Coleford 13.08.07
I thought the helpfulness and promptness in
processing my claim and arranging quick replacement of the
stolen irons was outstanding. I will certainly recommend
your services to my golfing friends.
V.M. Tadley 13.08.07
Thank you for your speedy settlement.
J.J. Merseyside 13.08.07
Have always found your service first class.
Thank you.
C.H. Mid Glamorgan 09.08.07
I was impressed by obtaining your authorisation
for repairs to my golf buggy over the telephone which enabled
me to have my buggy up and running in the shortest possible
time. Many thanks.
C.T. South Glamorgan 09.08.07
Very friendly professional service with clear
advice; this was my first ever claim and I was grateful
it was hassle free.
A.S. Tyne & Wear 09.08.07
Excellent response and settlement of my golf
equipment claim.
J.H. Droitwich 09.08.07
Thanks very much, great service one again.
D.B. East Yorkshire 14.09.07
Felt I was dealing with a very helpful lady
on the other end of the telephone and she was extremely
helpful in sorting out new clubs with my golf club pro.
M.G. Richmond 20.07.07
Everything was very quick by return post.
C.H. Gloucestershire 20.07.07
First class service. Had cover for many years
and this is the first time used.
S.W. Bristol 16.07.07
It was only a simple little equipment claim,
but I was impressed by the efficiency of the whole process.
A.S. Reading 11.07.07
My hole-in-one was something to celebrate
being my first in 39 years of golf. It was made even better
thanks to your prompt settlement of my claim.
D.B. Blackpool 09.07.07
Thanks for all your assistance and quick response.
D.W. Telford 09.07.07
Can’t beat “EXCELLENT”!
Your staff are confident, assuring and professional. Thank
you.
M.C. Hatfield 06.07.07
I was pleasantly surprised and very impressed
by the speed and efficiency in which my claim was handled.
F.J. Leeds 21.06.07
Extremely helpful and little fuss. I was impressed.
S.O. Blackpool 20.06.07
How do you improve on excellent!
J.G. Deal 20.06.07
Excellent direct person to person communication.
S.M. Glasgow 12.06.07
I would have no problem recommending Golfplan
to any golfer. Excellent service and polite and approachable
staff.
P.D. Mid Glamorgan 01.06.07
Your service has the “WOW” factor
– I am telling everyone how you exceeded my expectations!
You have created a true advocate. Thank you.
P.W. Luton 01.06.07
Reliable and first class. I have and will
recommend Golfplan to fellow golfers.
J.B. Lymington 01.06.07
I was very pleased with the prompt settlement
of my claim.
C.R. Windermere 11.06.07
I had a hole-in-one. I collected the information
your policy booklet said you would require, posted it off
and received a cheque by return post. Fantastic service.
Thank you.
A.B. Crowborough 11.06.07
Faultless settlement. Thanks very much.
K.A. Wimbledon 11.06.07
I thought the service was very good from
start to finish.
D.C. Enfield 08.06.07
Everything was sorted out very quickly. Thank
you.
M.A. Bradford 14.05.07
Very impressed with the way the claim was
managed.
N.P. Wakefield 10.05.07
I was most impressed with your understanding
attitude to my claim and the settlement of it.
P.L. Bolton 09.05.07
Very quick and easy.
D.K. Kent 09.05.07
I have had two hole-in-ones and each time
your pay out has been by return of post.
B.R. Chulmleigh 09.05.07
Very helpful in every way.
D.K. Bristol 09.05.07
If only other companies responded as quick.
J.T. Bristol 08.05.07
I have passed on my experiences to other golfers.
Your service is excellent all round.
J.H. Buckinghamshire 08.05.07
Excellent fast service throughout the claim.
A.V. Wigan 08.05.07
I have mentioned the efficient way your company
handled my equipment claim to a number of my golfing colleagues.
M.B. Warwickshire 08.05.07
The advice I received was excellent and I
would recommend your Golfplan Insurance to my friends. Thank
you.
G.D. Leighton Buzzard 08.05.07
Start to finish no problem at all. Thank you
very much.
S.P. Sutton Coldfield 20.04.07
The overall service was first class. Thank
you very much.
B.W. Lincolnshire 10.04.07
Many thanks to all concerned through a difficult
time.
G.M. Bristol 10.04.07
The whole process was first class. I have
told everyone at the club.
C.H. Sutton Coldfield 10.04.07
First class service and has helped me greatly
overcome my illness. Very many thanks.
G.S. Rugby 14.03.07
Fastest insurance company I have ever dealt
with.
R.O. Loughborough 12.03.07
You were very helpful and understood my problem
having had my clubs stolen. They were replaced very quickly.
I.S. Essex 09.03.07
Excellent response. Very
grateful for your prompt attention.
J.K. Cheadle 06.03.07
Very impressive. I will recommend your service
to other members of my fellow Seniors section.
G.R. Bournemouth 05.03.07
I thought the service was great. I would recommend
Golfplan to other golfers. Very impressed.
K.S. Cheshire 26.02.07
I found the people on the end of the ‘phone
very helpful throughout my claim
K.M. Tamworth 19.02.07
It’s never nice to make a claim, but
you made things easy.
G.B. Brighton 19.02.07
I have recommended your company
to my golfing companions as the service you provide is excellent
throughout.
T.W. Somerset 13.02.07
On the strength of your response to my claim
I have recommended several golfers to your company.
B.C. Cornwall 12.01.07
My claim went far better and easier than expected.
Excellent understanding of my needs. Very accommodating.
A.D. Lancashire 11.01.07
The service provided by yourselves was excellent.
I have recommended your firm to all my friends.
M.C. Merseyside 10.01.07
Many thanks for your very prompt claim settlement.
I will be recommending your golf insurance plan to my friends
(and others).
J.A. Liverpool 28.12.06
The response time and congratulations I received
from your staff for my hole-in-one was nothing short of
superb. I have already recommended you to other golfing
friends.
M.C. Middlesex 12.12.06
I felt it necessary to write to you to thank
Golfplan for the fantastic service and turnaround in my
claim. In particular I would like to commend and thank your
Claims Manager for the fantastic and speedy communications.
She was fantastic!!! My claim was passed to my professional
who also gave me fantastic individual service, with my clubs
ready for collection within a week of the order. It is truly
refreshing in this day and age, to actually get service
you would hope for, but very rarely get. I certainly will
not hesitate in renewing my golf insurance next year and
recommending yourselves to all my golfing colleagues.
N.P. Surrey 30.11.06
It’s always a difficult time when having
property stolen. Your staff’s help throughout the
claim procedure helped ease the pain and burden. It was
a pleasure to deal with you.
P.A. Cheshire 20.11.06
Thank you for the kind and professional way
that you dealt with claim. It was a little relief in a rotten
year of pain and not being able to play golf to at least
not lose all my membership fees. You are not the cheapest
insurance but give good value for money by covering all
aspects of golf, not just equipment cover.
S.B. Hampshire 13.11.06
I am very impressed at the “no quibs”
attitude and I would recommend you unreservedly. Thank you.
M.S. Surrey 06.11.06
Fabulous service from start to finish of my
claim for club membership fees. No quibbles and received
my payment by return of post. Will recommend Golfplan to
all my golfing friends!
M.P. Wiltshire 06.11.06
I was amased that my claim was dealt with
so promptly, efficiently and to my complete satisfaction.
M.B. Hampshire 05.11.06
Your service made an unfortunate situation
soon disappear. Thank you.
N.H. Merseyside 03.11.06
The quickness of paying my claim was outstanding.
Thank you very much. Excellent service.
R.K. Lincolnshire 16.10.06
This is my second claim and both have been
dealt with EXCELLENTLY!! Keep up the good work. Thanks.
N.G. Cheshire 16.10.06
I have recommended Golfplan to others in my
club. Your service has not failed to please. Many thanks.
I.L. London 15.10.06
Excellent claims service for my equipment.
I will keep on recommending Golfplan to any other golfers.
T.S. Derbyshire 15.10.06
We have had some bad experiences when dealing
with the insurance industry; this was a refreshing change.
F.P. Oxfordshire 09.10.06
I have had 7 holes-in-one since I started
golf in 1961. 4 of them I have had in the last 5 years.
2 of them I had since joining Golfplan 2 years ago. The
lads at the golf club are joking me that you won’t
believe me if I have another one. I am very happy with your
insurance.
G.T. Somerset 09.10.06
It was a pleasure to speak to such knowledgeable
staff. The claim was dealt with promptly and without any
fuss. Staff were also very helpful. Very impressed!
T.R. Hampshire 08.10.06
Nice to see my name on the Roll of Honour
for my Hole-in-One on your website. Thank you.
A.C. Warwickshire 08.10.06
The theft of your golf clubs and equipment
is a shock at first, but then you realise you are insured
with a GOOD INSURANCE COMPANY.
A.R. Merseyside 04.10.06
I cannot fault the level of service provided
from start to finish of my golf equipment claim.
P.R. Lancashire 04.10.06
Thank you so much for the help and the quick
response to my son’s claim. Without it he would have
missed a lot of golf competitions. Thank you Golfplan.
K.D. S.Glamorgan 03.10.06
Special thanks to all at Golfplan. Exceptional
and unexpected service. Thank you.
P.F. S.Glamorgan 18.09.06
Very professional – excellent service
and prompt action when agreeing my golf equipment claim.
Recommended Golfplan to my fellow golfers! Thank you.
P.W. Devon 13.09.06
Very impressive service for my golf equipment
claim.
J.T. W.Yorkshire 13.09.06
Faultless service as ever!! Many thanks.
A.D. W.Yorkshire 11.09.06
I was most impressed by my club membership
fee claim – in fact so impressed I told many people
how good you had been.
J.D. Surrey 11.09.06
The cheque for my hole-in-one bar bill arrived
in one working day – no messing, excellent service.
I will recommend you to my pals..
A.S. Nottinghamshire 11.09.06
Excellent. I haven’t stopped singing
your praises at the club. More than surprised.
C.B. Nottinghamshire 11.09.06
My hole-in-one claim was settled by return
post. I could not wish for more.
M.B. Clwyd 07.08.06
May I take this opportunity to congratulate
you on the friendliness and professionalism of all the staff
that dealt with my protracted claim for club membership
fees. Thank you for the first class service and I look forward
to continuing our relationship.
P.M. London 07.08.06
Exemplary service which is now rare in the
insurance field.
S.W. Merseyside 07.08.06
I would like to thank you for your speedy
action in settling my golf equipment claim that has enabled
me to play again so quickly.
A.C. Lancashire 12.07.06
Your service was brilliant and you went beyond
your remit to help with my golf equipment claim. I always
recommend Golfplan to fellow golfers.
G.B. Cleveland 12.06.06
Settlement of my claim club membership fees
was very speedy without any fuss. Excellent service.
G.R. Berkshire 30.05.06
Very good, fast, efficient payout, something
I wasn’t really expecting due to past experience with
other insurance companies.
P.T. Lancashire 18.05.06
My claim was handled quickly and with excellent
care. Very impressed and would highly recommend your company.
Many thanks
J.B. Bristol 15.05.06
Your help and attention during the resolution
of this incident were much appreciated and I have already
recommended Golfplan to a fellow “uninsured”
golfer.
L.V. Buckinghamshire 07.05.06
Thank you very much for your professionalism
in dealing with our member’s claim. If you ever need
us for anything, please do not hesitate to give us a call.
The Pro Shop, Aldridge Golf and Country Club
25.04.06
My grateful thanks for the excellent way in
which my recent claim was handled. It was exactly a week
between my first contact with Golfplan and the replacement
trolley being available, which I think is fantastic. I’ve
shared my experience with a number of my golfing colleagues
who were equally impressed by the service, and this may
lead to further business for Golfplan.
M.H. Worcestershire 10.11.05
You are to be applauded for the speedy manner
with which the claim was dealt with, a rare occurrence in
this day and age.
K.A. Golf Club Captain 22.10.05
It was a shock and a hassle to say the least
to have my clubs stolen but you managed to get me through
the difficulties and have the claim settled without any
problems.
D.R. Cheshire 22.01.05
Some other insurance company once claimed
they would not “turn a crisis into a tragedy”,
Golfplan can certainly claim that.
B.R. Devon 12.10.04
Thank you for dealing with this unfortunate
incident so quickly and helpfully.
D.E. London 22.09.04
In my long experience, it is certainly the
first time that a claim has been resolved in such a, prompt,
friendly, efficient manner, without the usual recourse to
interminable phone calls and lengthy correspondence. It
does your company credit, which I shall be pleased to pass
on to my many other golfing friends and acquaintances when
boring them with the tale of my duck-hooked tee-shot and
consequent embarrassment.
B.F. Surrey 16.06.04
Thank you very much for the way you have handled
my claim – I came away with a very positive view of
your company – already mentioned to other people.
J.C. London 29.12.03
I myself work in account management for a
large corporate bank and often feel the customer service
I receive for myself in my personal life is nowhere near
the level my customers expect and receive. The exception
to this was your help with my claim.
C.M. Surrey 18.12.03
I would like to thank you for the efficiency
and professionalism shown to me during my claim. Being able
to discussion same personally before completion of forms
enabled settlement to be concluded in what I consider to
be “record time”
P.H. West Sussex 01.08.03
Thank you for your swift and efficient settlement
in respect of this claim. I would have no hesitation in
recommending your company to others interested in golf insurance.
M.M. Middlesex 28.05.03
To all Golfplan staff, Thank you so much for
your professional and polite dealings with my claim. If
only all people and business were to operate the same then
what a pleasant life we would all have. Thank you again.
D.B. Merseyside 05.12.02
I would like to thank you all for your very
efficient and kind treatment with regard to my wife’s
recent theft of all her golf gear. It is certainly greatly
appreciated at an unhappy time.
T.W. Bristol 26.07.02
Thank you very much for your assistance in
resolving my claim. It was a shattering blow to have my
golfing equipment stolen, but I am very grateful to Golfplan
for the professional and sympathetic way in which you handled
the claim. Thank you very much.
K.H. Liverpool 17.07.02
I am pleased to say that I have visited my
golf professional and replaced my golf equipment as requested.
May I say that I am most grateful to you for the efficient
way in which Golfplan have handled this claim and will not
hesitate to recommend you to others.
A.B. London 20.06.02
Please accept my thanks for the prompt, professional
and courteous manner in which this unfortunate event and
claim has been handled. I must admit I had not expected
to be writing these sentiments relating to an insurance
claim! I am very impressed.
V.W. Buckinghamshire 02.05.02
I felt compelled to write to you in relation
to my claim. Due to unforeseen circumstances I was required
to replace my clubs at very short notice. This request was
dealt with very quickly and professionally, saving me some
considerable inconvenience. I have always recommended Golfplan
to my friends and your excellent customer service on this
occasion certainly justifies this.
B.P. Hertfordshire 11.04.02
Thank you for the way in which your company
dealt with my recent claim. All of the items stolen from
my car were replaced in a matter of days after I had reported
the incident to your company.
D.N. Dunbartonshire 02.02.02
Please be assured that the positive experience
you provided in what is normally a distressful and inconvenient
situation will have me recommending Golfplan to friends
and colleagues alike for a long to come.
I.H. West Sussex 15.10.01
I wish all insurers were as prompt and understanding
as you have been! Thank you.
C.L. Essex
When I took out Golfplan’s insurance
many years ago I never thought I would have to claim. Whilst
I drive all over the country with my clubs in the car I
never thought my car would be broken into. However, this
theft is a sad reflection of the times we currently live
in. I sincerely hope I never have to claim again and would
again like to reiterate my thanks.
R.A. S.Yorkshire 14.05.01
I write with regard to the recent fire at
our golf club and subsequent claims for golf equipment from
our members insured with you. I have had many favourable
remarks concerning the speed and efficiency in which their
claims have been dealt with.
Professional, Royal Mid Surrey Golf Club
14.04.01
Thank you very much for the speed and the way you have handled
my claim for reimbursement of my club membership fees during
my disablement.
J.S. Cornwall 21.06.00
