As with any insurance, the true acid test of the provider you have chosen is when you need to make a claim. At Golfplan, we firmly believe in putting customers first and delivering on what we say.
This is what Golfplan customers have to say about their claims experiences.
Efficient, professional, friendly and sympathetic approach, which I very much appreciated given my feelings about being a victim of crime. Made the claim process clear & helpful. Thank you.
Mr D Dowling 23.05.13
Straightforward exercise from start to finish – many thanks.
Mr C Parsons 16.05.13
I was very impressed with the service I received and my claim was dealt with very efficiently and promptly.
Ms J Watson 15.05.13
Did not think you would honour the claim but you did without argument.
Mr A Shaw 13.05.13
Very Good service & good cover.
Mrs J Woolgar 13.05.13
Very clear, quick & claim settled promptly.
Mr G Rixon 13.05.13
Splendid! Many thanks.
Mr G Benbow 13.05.13
Considering my claim arose from a loss sustained in New Zealand the email and telephone responses I received were positive and helpful. It was settled fully when I returned to the UK.
Mr P Huckle 13.05.13
Service I receive was very good. Would recommend your insurance to anyone.
Mr J Leonard 11.04.13
A very professional service.
Mr B Craig 10.04.13
A hassle free process.
Mr B Gilbert 25.03.13
This is my second claim and on both occasions the claim has been dealt with superbly. Great work by a really good company.
Mr C Flint 14.03.13
More than satisfied with the service I received, cannot fault any of the staff I had contact with.
Mr M Murphy 11.03.13
As ever a first class service Thank you.
Mr J Hibbert 11.03.13
What else can I say – Excellent and thank you.
Miss J Hullett 11.03.13
All staff I dealt with were very helpful.
Mr S McKenzie 21.02.13
Thank you for dealing with the results of my minor golf accident so well.
Mr J Bickerstaff 20.02.13
Completely hassle free experience many thanks!
Mr M Edwards 18.02.13
Faultless! and fair Thank you.
Mr M Heald 18.02.13
Hole in One certificate well received. Many thanks.
Mr B Bowen 18.02.13
No Problems with this claim. A very efficient process.
Mr A Russell 11.02.13
I was delighted with the service I received.
T Cuff, Northwood 14.1.13
I was very impressed with the service you gave me and would not hesitate to recommend you to other golfers.
R Chapman, Sutton Coldfield 9.01.13
The lady I spoke to on the phone was very helpful. Thanks to you Golfplan, I was able to celebrate my ACE with all the ladies at our club in the Christmas.
A Wilson, Hampshire 9.01.13
Have recommended to all my friends.
S Smethers, Margate 4.01.13
Lovely people at the end of the telephone, helpful and honest comments.
J Perks, Worthing 19.12.12
First class service from day one when I took out my policy.
M Parker, Coventry 18.12.12
All very good, the lady on the phone was very helpful as well.
I Greenhaugh, Prescott 18.12.12
Think it’s only the 2nd time I’ve claimed in 6+ years. 1st class settlement as always. Thank you.
B Lever, Suffolk 17.12.12
I cannot thank you enough for the excellent service I received from your staff. You made it so easy to get repairs carried out and my buggy was back on the course in no time at all. Thank you very much Golfplan.
C Hines, Sutton Coldfield 17.12.12
Very good.
L Pickup, Huddersfield 14.12.12
Great service.
F Fordham, Hertfordshire 14.12.12
As company secretary at a Golf Club I am telling everyone I contact how good that Golfplan is as an insurance company.
M Armitage, Cheshire 14/12/12
Excellent service. I knew could get cheaper insurance but I cannot fault any of your service.
A Stevenson 14.12.12
A fair settlement which I was very pleased to receive.
D Vartan, Poole 14.12.12
No problems at all.
C Pickup, Huddersfield 13.12.12
Very good with all matters.
S Pickup, Huddersfield 13.12.12
Very pleased with the way my claim was handled.
G Smith, Widnes 13/12/12
I meant to e-mail to say thanks as I’ve never had a better experience with anything like this. Well done and I’ll recommend you to anyone.
M Fendt, Brentwood 26.11.12
Service etc. Could not have been better.
H Latchman, Middlesex 26.11.12
Very prompt response and payment. Excellent service all round.
K Harrison-Smith, Chester 23.11.12
First time I have had to make a claim! Extremely happy with the manner Golfplan dealt with it.
D Bennett, Stockport 23/11/12
Much quicker than I had expected. My hole in one became a pleasure rather than a financial setback!
M Kermode, London 23.11.12
Very satisfied with all aspects of the claim.
A Neath, Bristol 22.11.12
The hole in one came as a shock! Having the insurance was a blessing. Looking forward to the next one!
J Staniforth, Bristol 22.11.12
I emailed asking about hole in one claim rather than ringing, the response was quick and clear telling me what documents I needed to send.
G Ewers, Horsham 21.11.12
I phoned and explained my loss, the form was sent. I returned it and 1 week later received a cheque, could not have been better.
N Gornall, Uxbridge 20.11.12
Great all round customer service.
P Stanton, Derbyshire 21.11.12
Thank you for such first class service.
S Burnage, Dunstable 2.11.12
As this was a claim under ‘hole in one’ section, I did not require a claim form. I was also very pleased with the certificate that you sent.
F Ryan, Plymouth 22.10.12
The staff who handled my claim was polite, knowledgeable and attentive to my thoughts and needs. Could not have had better service.
B Burns, Linlithgow 22.10.12
Would recommend to other golfers.
G Meek, Hertfordshire 17.10.12
Very pleased overall.
D Dalling, Swansea 15.10.12
Although submission of my claim form was delayed the cheque for the replacement club was sent by return of post!
C Braithwaite, Plymouth 15.10.12
Very impressed, three days to process my claim. Excellent customer service.
R Nicholls, Gloucestershire 15.10.12
Impressive.
J Harmer, East Sussex 15.10.12
Hole in one. Flexibility. Excellent in paying cheque to charity when drinks already all inclusive in charity golf event.
R McCowen, London 15.10.12
Terrific service and the Hole in one certificate was much appreciated. Thank you for your assistance.
C Allen, Bedford 12.10.12
Very impressed at your service.
J Davies, Dyfed 1.10.12
I think you guys do a fantastic job. Keep it up.
R Chauhan, London 20.09.12
Keep up the good work.
J Redmond, Cheshire 13.09.12
Would recommend Golfplan to all my friends and family. Excellent all round.
N Stokes, Warwickshire 13.09.12
I am glad I chose Golfplan.
R Davis, London 13.09.12
I received my cheque within a week, also my certificate. Very impressive service. Well done.
H Kirby, Bristol 12.09.12
When the head came off my driver in the middle of the summer season, it was vital to get a replacement sorted ASAP. Suffice to say that Golfplan came through with a speedy settlement. It was worth spending a few more pounds for a high quality service.
S Davis, Chester 11.09.12
First class service, excellent in dealing with my claim.
N Foster, Leeds 10.09.12
I was pleased with everything – but not surprised as when speaking to the claims department I knew all would be competent and expedient!
B Morgan, Bangor 10.09.12
I was very impressed with the speed of your response in settling my claim for expenses following my hole in one. Well done.
E Colburn, London 10.09.12
A first class service. I could not be happier. I think that the service you provide is excellent. Well done.
S Cavill, Rotherham 10.09.12
I always tell people that Golfplan is the best. We have always had 1st class service from you.
B Elliott, Manchester 10.09.12
Excellent and efficient service.
N Shah, Coventry 10.09.12
It was a lovely surprise to receive a Hole in one certificate which I have framed and hung on my wall. All my golfing friends are very impressed. Thank you.
D Hinch, Peterborough 10.09.12
A first class service – Well done to your claims department, they explained everything and acted quickly to sort things out. I tell all my golfing friends they are crazy if they don’t use Golfplan.
S Cavill, Rotherham 10.09.12
Very good service. Thank you.
P Hart, Romford 10.09.12
I had claimed for two irons lost on the course and am very pleased to say that my claim/payment were handled in a very professional manner.
A Pathak, Middlesex 23.08.12
Very slick and hassle free process – Pleasantly surprised.
A Marston, Lancashire 17.08.12
Claim for hole in one. Submitted on Thursday, cheque re-imbursement arrived on Saturday. Well Done.
D Reardon, Kent. 17.08.2012
