Complaints

We aim to provide you with a high level of customer service at all times, but if you need to complain we will follow our complaint handling procedures; a summary of these procedures is available on request via complaints@aplan.co.uk.

If you are still not satisfied with our response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information you can visit the FOS website www.financial-ombudsman.org.uk.