Cookie Policy

Protecting our customers is at the heart of everything we do and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to help make your visits more effective, so we’d like to explain more about how and why we use them. When you’ve read this policy, you’ll understand more about cookies and the consent you give to receiving them (see the end of the policy) by continuing to use our websites.

Cookies make websites work better

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which helps in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from us. Cookies help us to analyse how our customers interact with our sites so we can make improvements.

Broadly, we use the following types of cookies on our websites:

  • Session cookies that are deleted after each visit.
  • Persistent cookies that remain in place across multiple visits to our sites.
  • Third party cookies that are used by our approved business partners.

Some of these cookies are essential and some are optional.

Some cookies are essential

Certain cookies are necessary in order for you to use our websites. These are used ‘in-session’ each time you visit and then expire when you leave the site. They’re not stored on your computer and they don’t contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you’re able to carry out on our sites. For more information about how to disable cookies in your browser please visit the about cookies website.

Some cookies are optional

These cookies are usually supplied by our business partners and help us to filter out irrelevant messages or pop-ups and to make sure that we only send you information that’s interesting and relevant to you.

In more detail, here’s a list of cookie categories and how we use them:

Persistent cookies These enable us to uniquely identify you to help you to login again after timeout. This is often used when you have been inactive on the site for more than 30 minutes. It helps you to re-login to your visit. Often the lifespan of this cookie is 1 day.

Session cookies These enable you to carry out some essential functions on our sites, such as maintaining log in details for the session or a transaction. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and they expire when you terminate your browser session.
Tracking cookies These enable us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we’re able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we’re able to make improvements to our sites.
DoubleClick cookies Provided by our online advertising supplier, these cookies are used to serve our internet advertisements on other sites. Some of our web pages may contain advertising images that help us understand how users interact on these pages. They may also provide DoubleClick with information about the interaction.

A table of the cookies used on this site can be found at the end of this policy.

Third Party Cookies

When you visit our site you may notice some cookies that aren’t related to us. If you go on to a website that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

You can accept or block cookies

As explained above under ‘Some cookies are essential’ you can block any cookies from any website through your browser settings however please be aware that this will affect the functionality of the site if you chose to block cookies as we can only provide you with certain personalised features of the website by using them. If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Find out more

You’ll find more information about cookies at, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.

This policy should be read in conjunction with our website Terms and Conditions of use.

Table of Cookies used on this website

By using our online services you agree that we can place the following cookies on your device:

Cookie Name Purpose Type of Cookie (Session or Persistent) Lifespan Essential to operate features? 1st or 3rd party? If 3rd party who is setting it?
mbs_session Stores a randomly generated unique reference which allows our web applications to identify visitors. This ensures continuity between each page requested during your visit. Session End Of Session Yes 1st  
XSRF-TOKEN Session cookie
This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.
Session End of session Yes 1st  
MBSID Load balancer sticky session
A cookie used for server workloads
Session End of session Yes 1st  
cookieconsent_status This is set automatically after the cookie banner has been viewed, and the banner will not reappear unless the cookie is deleted Persistent 5 Months No 3rd
test_cookie This particular cookie test if you have given permission to DoubleClick, and if you have done so, another persistent cookie will be set Persistent 1 Day No 3rd
_drt_ When enables it and its partners to serve ads to users of this website based on their visit to this site and/or other sites on the Internet. Persistent 12 Hours No
id When the cookie is set on your browser, it allows Google to gather information about your browser’s interaction with a given ad as you move from AdSense partner sites to sites using DoubleClick’s ad management platform Persistent 2 Years No 3rd
NID It is used to store user preferences and information when viewing pages with Google maps are embedded on them Persistent 6 Months No 3rd
PREF Google uses the cookie to remember our users’ basic preferences, such as the fact that a user wants search results in English, no more than 10 results on a given page, or a SafeSearch setting to filter out explicit sexual content. Persistent 2 Years No 3rd
__utma Stores the amount of visits, the time of your first visit, the previous visit, and your current visit. It does not contain any personal information and is used only for analytical purposes. Persistent 2 Years No 3rd
__utmb Checks how long you stay on a site: when a visit starts, and ends. It does not contain any personal information and is used only for analytical purposes. Persistent 1 Day No 3rd
__utmc Same as above. Session 1 Hour No 3rd
__utmz This strictly necessary performance cookie stores where you came from (eg. search engine, search keyword, link) Persistent 6 Months No 3rd
mf_[session] 1st party cookies, session lifetime: A cookie for identifying the browser session. Session End Of Session No 3rd
mf_user 1st party cookie, persistent: A cookie for checking if the user is new or returning This cookie establishes whether the user is a returning or first time visitor. This is done simply by a yes/no toggle - no further information about the user is stored. This cookie has a lifetime of 90 days. Session 90 days No 3rd